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Departments and Divisions

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Retail banking

This division is focused on serving individual customers and typically offers products and services such as

  1. personal checking and savings accounts,
  2. credit cards,
  3. personal loans,
  4. mortgages, and insurance products.
  5. private banking or high net worth individuals.

This division is focused on serving the banking needs of businesses, governments, and non-profit organizations. Services offered by this division include

  1. corporate lending,
  2. trade finance,
  3. cash management,
  4. foreign exchange, and
  5. treasury services.

This division is focused on providing investment-related services to corporations, governments, and institutional investors. Services offered by this division include

  1. underwriting,
  2. securities trading,
  3. mergers and acquisitions, and
  4. corporate finance.

This division is focused on managing and investing client assets, such as

  1. mutual funds,
  2. pension funds, and
  3. other investment portfolios.
  4. wealth management services to high net worth individuals.

This division is focused on providing specialized banking services to high net worth individuals and families. Wealth management services may include

  1. investment management,
  2. estate planning,
  3. tax planning, and
  4. specialized lending services.

This department is responsible for identifying, measuring, and managing risks associated with the bank’s activities and operations. Risk management may be divided into different units such as

  1. credit risk,
  2. market risk,
  3. operational risk, and
  4. compliance risk.

This department is responsible for the development and maintenance of the bank’s technology infrastructure and digital platforms. IT staff may work on developing and maintaining the

  1. bank’s website,
  2. mobile banking apps, and
  3. other digital channels,
  4. managing the bank’s internal technology systems and infrastructure.

This department is responsible for the day-to-day operations of the bank, such as

  1. account opening,
  2. transaction processing, and
  3. customer service.
  4. bank’s processes and procedures are efficient and effective, and for identifying opportunities for improvement.

This division is responsible for

  1. ensuring that the bank operates in compliance with all relevant laws, regulations, and industry standards. This includes;
  2. monitoring transactions for suspicious activity,
  3. ensuring that the bank’s policies and procedures are up-to-date, and
  4. providing training to staff on regulatory requirements.

This division is responsible for

  1. providing independent assurance that the bank’s operations are being conducted in compliance with internal policies and procedures.
  2. provide recommendations for improving the bank’s processes and controls to mitigate risk and improve efficiency.

This division provides legal advice and guidance to the bank on a wide range of issues, including

  1. regulatory compliance,
  2. contractual matters, and litigation.
  3. draft and review legal documents,
  4. negotiate agreements with external parties, and
  5. represent the bank in legal proceedings.

This division is responsible for

  1. managing the bank’s workforce, including recruiting, hiring, training, and compensating employees.
  2. handle issues related to employee benefits,
  3. performance management, and
  4. workplace culture.

This division is responsible for

  1. promoting the bank’s brand and products to customers and stakeholders.
  2. developing marketing campaigns,
  3. managing the bank’s social media presence, and
  4. creating content for the bank’s website and other channels.

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